GMail: Customer Service




Recently I have started noticing an increase in Google+ Users and Twitter accounts claiming to be GMail customer service and providing a phone number. I thought it would be prudent to put out a warning to those that are looking for customer support from Google.

UNLESS YOU HAVE A GOOGLE APPS/GAFE ACCOUNT, THERE IS NO PHONE NUMBER OR EMAIL TO REACH GOOGLE FOR CUSTOMER SERVICE.

Let me repeat that.

UNLESS YOU HAVE A GOOGLE APPS/GAFE ACCOUNT, THERE IS NO PHONE NUMBER OR EMAIL TO REACH GOOGLE FOR CUSTOMER SERVICE.

If you need help with Gmail, or any other Google account, please take a trip over to Google Product Help Forums and find the product you are looking for. These forums are monitored by Rising Stars, Top Contributors and Experts all identified by Google Community Managers. The help you will get there is top notch.

If you see any posts, tweets, sites purporting to be Gmail/Google Customer Service, please take a moment to report them here: https://support.google.com/websearch/contact/g_trademark?ctx=contactpolicy

In addition, you can also join the Google+ Community Gmail Master & Productivity.

If you come across any of these phone numbers that claim to be Google or Gmail customer service, call at your own risk. 
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About Scott Greenstone

Top Contributor: Project Fi, Calendar, Gmail, Inbox by Gmail; Google Play; https://plus.google.com/+ScottGreenstone

4 comments:

  1. Hi Scott, thank you for putting up a notice about the 1-800 support numbers. It's not only Gmail, these numbers are claiming to be support for many other services too including Yahoo Mail. Yahoo Answers has been overrun with spam. I wish they'd shut it down like AOL did with their Q&A site. I big part of the problem seems to be that while text based spamming gets blocked, now these guys are using images and the abuse systems of some services aren't able to figure out something bad is going on simply from the unnatural number of posts coming off of new accounts, etc. It's a problem across lots of channels including many of the Q&A sites, Facebook, and Twitter.

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  2. Agreed, Google is aware and does what they can, but the volume is high

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  3. Hey Scott I am posting for my wife. she recently got a message saying her account had been changed and she tried sending a new password change to her fallow up emails but she can't get into that one either. What could she do to recover her Email?

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    1. Has she gone through this page: https://www.google.com/accounts/recovery

      If so - she should/you should post on the Gmail product forum for further assistance.

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